Order cancellation

If you need to cancel an order after you have made payment, please contact us immediately. If your order has not yet been shipped, we will gladly honor your request. However, custom-made orders cannot be canceled after production has started. There may be instances where we need to cancel an order due to any of the following reasons. If this is the case, we will promptly notify you, and no charges will apply to you:

  1. Production of an item is delayed indefinitely
  2. An item is discontinued by one of our artisans (suppliers)
  3. There is an error with your item regarding pricing or product information

Requests for cancellation or suspension of production must be notified to us immediately. Cancellations are subject to a charge of 10% of total order value. If you have any questions, please contact us.