We appreciate your interest in our products.
There are three steps to the ordering process on this site because our goods are made-to-order, and so are not usually in stock. The details are outlined below.
REQUEST A QUOTE
When you find a product you are interested in, simply click “Add to Quote Cart” and fill in the form on the Quote Cart page. Quotes are totally free, and there is absolutely no obligation to buy at this stage.
Prices are strictly not disclosed on our website for our retailers’ benefit. Once we receive a quote request from a prospective customer, we will first disclose our retail prices for sales overseas. We will subsequently disclose wholesale prices once we reach an agreement with the retailer.
The quote will be e-mailed to you within 2-3 business days, upon receipt of your request. If you are happy with our quote, including shipping charges and delivery schedule, please let us know by e-mail response.
Upon receipt of your confirmation email, we will issue a “Sales Confirmation” notification. This is to indicate that we have received your formal order.
You can choose the method of payment that best suits your needs: either Bank transfer or PayPal (credit card payment via PayPal). We accept bank transfer payments in US dollars, Euros and Japanese yen. PayPal payments are accepted in any of the following currencies: US dollar, euro, Great British pound, Russian ruble, Singapore dollar and Japanese yen. If you choose payment by bank transfer, you will receive a 2% discount on the total value of goods ordered.
For more information, read Payment Methods.
Full payment is required for your first order.
On the second order, if required, we can offer the following 50:50 payment terms: 50% deposit of the order value payable on receipt of the formal order, and 50% balance payable on completion of the order (we ship your order to you upon receipt of the balance).
Production will begin once we receive your payment.
Upon completion of the product(s) and receipt of the payment, we ship them via EMS or courier (UPS, FedEx). We notify you of the tracking number of your product(s) on the same day. Your products will be delivered to the address notified to us when we received your order.
The shipping cost varies depending upon shipping destination, shipping method used, and the weight of the package. We have listed the indicative shipping charges by courier (UPS) and EMS on our International Shipping page.
Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. You may be subject to any import duties and taxes that are levied once the package reaches the country of destination. Tariffs and customs policies vary widely from country to country. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for more information.
The price we quote initially includes shipping insurance. We ask you to inform us within 24 hours of receipt of your order if any of your items are defective and/or damaged.