We ship our products worldwide and deliver to your door. We handle all the paperwork and follow-up.
We ship our products direct to the delivery address via postal carrier (EMS) or courier (FedEx, UPS, DHL). When you request a quote, we will notify you of the shipping cost together with the item price. We will also inform you of the tariff schedule for export clearance from Japan.
The tracking number will be sent to you via e-mail when we dispatch your order. Orders shipped by EMS or courier can be tracked directly online.
An order usually arrives 3-10 business days after it is shipped. Factors such as weekends, national holidays, customs clearance and delayed payments of duties and taxes may extend shipping time. Your delivery may also be delayed by weather, or other circumstances. Postal and courier services typically only deliver on business days during office hours.
Shipping Costs
The shipping cost varies according to the shipping destination, shipping method, and the weight of the package. To give you an idea of potential costs, we have listed the indicative shipping charges for a courier (UPS) and for EMS below.
| UPS Shipping Rate (Price in US Dollars) | ||
|---|---|---|
| Country | Weight of Package | |
| Up to 0.5kg | Additional 0.5kg | |
| China, Korea, Taiwan, Hong Kong, Singapore, Thailand, Indonesia |
79.00 | 10.75 |
| Australia, New Zealand, India | 85.00 | 20.60 |
| United States, Canada | 92.00 | 22.40 |
| United Arab Emirates | 152.30 | 33.15 |
| United Kingdom, France, Germany | 107.50 | 31.40 |
| Switzerland, Austria, Sweden, Finland | 116.50 | 37.65 |
| Russia, Brazil, South Africa | 162.20 | 43.00 |
Updated: 31 March 2016
We usually use UPS because they offer a fast, door-to-door, local and international, pickup and delivery service; they are specialists in international shipping. Orders will be delivered to the local transport service in Japan and then passed to UPS for international shipping.
| EMS Shipping Rates (Price in US Dollars) | ||
|---|---|---|
| Region | Weight of Package | |
| Up to 0.5kg | Additional 0.5kg | |
| Asia | 14.50 | 6.20 |
| Oceania | 17.80 | 8.00 |
| North America, Central America | 17.80 | 8.00 |
| Middle East | 17.80 | 8.00 |
| Europe | 20.50 | 8.90 |
| South America | 23.10 | 15.10 |
| Africa | 23.10 | 15.10 |
Updated: 31 March 2016
EMS is an international postal express mail service, suitable for simple shipments of up to 30 kg to over 120 countries and territories worldwide.
Customs, Duties & Taxes
The customs office of the destination country may impose customs fees, import duties, VAT, taxes, and other charges on your international order where applicable. Any additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either our shipper, EMS or the courier service, or the customs office, will contact you directly to arrange for the payment of any charges that may be due. In some circumstances, the courier may be required to pay certain duties and taxes, in advance, on a customer’s behalf.
For instance, couriers may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, couriers will add an Advancement Fee surcharge. This will be billed to the party designated to pay duties and taxes (i.e. the recipient).
Shipping Insurance
Our prices include shipping insurance. This protects your order from the moment it leaves JAPANIQUE to when it is delivered. Details of how to make a claim will be provided following your purchase in your order confirmation email. Otherwise, please contact customer-support@japanique.biz directly.
*Sea mail is not available. All our products are small and fragile, so we prefer to avoid any risk of damage from extended transportation time.
Please feel free to ask us if you have further questions.